kumoVet charges and collects payments for use of its kumoVet platform. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, customer will be able to make the first payment.
All monthly subscriptions renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: accounts@aoikumo.com using the registered e-mail for the service.
Customers will receive an email from kumoVet confirming that their subscription to the given subscription plan has been cancelled. No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation. However, should the payment(s) received result in payment duplication, inaccurate charge, or other charge due to technical related errors, a refund would be processed.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.
Customers have the ability to only upgrade their subscription plan for the SaaS services at any time. For any kind of downgrade in subscription, customer has to write to help@aoikumo.com.
With regards to downgrades on a subscription, kumoVet does not issue refunds or credits for partial months of service.
These above policies apply to all the SaaS services listed on kumovet.com unless otherwise noted in the corresponding program materials.
